Data Protection & Privacy Commitment
Last updated: March 2026
This Privacy Policy explains how Mine Components (“we”, “us”, “our”) collects, uses, and protects personal information when you visit minecomponents.com or contact us through this website. We take data privacy seriously and handle all personal information with care and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
1. Who We Are
Mine Components is a specialist supplier of engineered components for mining, bulk handling, and heavy industrial equipment applications. This website serves as our primary point of contact for enquiries from engineers, procurement professionals, and OEM clients worldwide.
For data protection enquiries, contact us at: Contact page
2. What Information We Collect
We collect personal information only when you actively provide it to us. The main ways this occurs are:
Enquiry and contact forms. When you submit an enquiry through our contact form, we collect the information you provide — typically your name, company name, email address, telephone number, and the content of your enquiry. This information is used solely to respond to your enquiry and to follow up as appropriate.
Document download requests. Where we require contact information before providing access to technical documents or capability sheets, we collect the information you provide at that point. This information is used to process your request and, where you have indicated an interest in our products or services, to follow up accordingly.
Email correspondence. If you contact us directly by email, we retain the correspondence as part of our records of the communication.
We do not collect sensitive personal data, financial information, or personal information from individuals who have not actively provided it.
3. How We Use Your Information
We use the personal information you provide for the following purposes:
Responding to enquiries. The primary use of information submitted through our contact forms is to respond to the enquiry. We do not use enquiry information for unsolicited marketing.
Maintaining business correspondence records. For ongoing business relationships, we retain correspondence and contact records as part of normal business record-keeping. This is necessary for the performance of contracts and for our legitimate business interests.
Improving our website and services. We use anonymised website analytics data to understand how visitors use our website and to improve its content and usability. This data does not identify individual visitors.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information for automated decision-making or profiling.
4. Legal Basis for Processing (GDPR)
For visitors and contacts subject to GDPR, our legal basis for processing personal information is as follows:
Contractual necessity. Where we are processing an enquiry or managing an existing supply relationship, processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract.
Legitimate interests. We retain business correspondence and contact records on the basis of our legitimate interest in maintaining accurate business records and being able to respond to future queries about past communications. This interest does not override your rights and interests.
Consent. Where we send follow-up communications beyond the immediate response to your enquiry, we do so only where you have indicated an interest in receiving such communications or where our legitimate interests apply.
5. Cookies and Website Analytics
Our website uses cookies to support basic website functionality and to collect anonymised analytics data. The analytics data we collect includes pages visited, time spent on pages, and general geographic region (country level). It does not include information that identifies individual visitors.
We use Google Analytics for website analytics. Google Analytics data is processed by Google in accordance with Google’s privacy policy. We have configured Google Analytics to anonymise IP addresses.
You can control cookie settings through your browser settings. Disabling cookies may affect some aspects of website functionality but will not prevent you from accessing the content of the site.
6. Data Retention
We retain personal information for as long as necessary for the purposes for which it was collected:
Enquiry correspondence is retained for a minimum of three years from the date of the enquiry, or for the duration of any resulting business relationship, whichever is longer. This is consistent with normal business record-keeping practice and our legitimate interest in being able to refer to past communications.
Website analytics data is retained in anonymised aggregate form and is not subject to individual deletion requests.
We do not retain personal information beyond the period for which it is reasonably necessary for business purposes.
7. Your Rights
Subject to applicable law, you have the following rights in relation to your personal information:
Right of access. You have the right to request a copy of the personal information we hold about you.
Right to rectification. You have the right to request correction of inaccurate personal information.
Right to erasure. You have the right to request deletion of your personal information where there is no legitimate reason for us to continue processing it.
Right to object. You have the right to object to processing based on our legitimate interests.
Right to data portability. Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us through our Contact page. We will respond to requests within 30 days. There is no charge for exercising these rights unless requests are manifestly unfounded or excessive.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal information within our organisation is limited to those who need it for the purposes described in this policy.
No method of electronic transmission or storage is completely secure. While we take data security seriously, we cannot guarantee absolute security of information transmitted to us over the internet.
9. International Data Transfers
Mine Components operates internationally. Personal information submitted through this website may be stored or processed in countries outside your home jurisdiction, including countries that may have different data protection standards. Where this involves transfers from the European Economic Area, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.
10. Third-Party Links
This website may contain links to third-party websites. This Privacy Policy applies only to minecomponents.com. We are not responsible for the privacy practices of linked third-party websites and recommend that you review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last updated. Material changes will be noted on this page. Continued use of the website after a policy update constitutes acceptance of the updated policy.
12. Contact
For questions about this Privacy Policy or to exercise your data protection rights, please contact us through our Contact page.